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Position: Outgoing tours sales & services specialist

Employment: Full Time

Job brief

“Rayda” LLC is looking for a qualified Outgoing Tours Sales & Service specialist to join our fast growing team. Candidate’s main duty is to provide high level of service customers, by sellng tour products in different destinations.

Our ideal candidate is an experienced professional in customer service, and sales. Candidate should also study, present tour products, in order to meet tourist needs. We expect you to perform well in a team environment and have exceptional people skills.

Ultimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations.

Responsibilities:

• Work out customer requests and provide detailed information
• Follow up the requests by building trust by the client
• Study the products, main market trends and customer needs
• Work based on company sales procedure
• Provide high level of service to win the customer and promote sales
• Run correspondence with corporate clients while assisting in sales
• Stay up-to-date with new product and feature launches and ensure sales team is on board
• Review pending orders and specific customers requests to ensure excellent customer service and customer experience
• Attend FAM trips to different countries to increase destination knowledge

Requirements:

• Proven work experience as a sales or service specialist in front office
• Hands on experience in face to face sales and service
• Proficiency with MS Office Suite, particularly MS Excel
• In-depth understanding of sales principles and customer service practices
• Experience in working with documents and agreements
• Proficiency in corporate correspondence
• Good command of Russian and Azeri, Inermediate English

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Personal Skills:

• Excellent communication skills
• High service delivery mindset is a must
• Teamwork and motivational skills
• Positive person loving working wit people